Terms & conditions

RETAIL


The following Terms and Conditions apply to the use of redemptionroasters.com. By using this site and/or shopping with us you are agreeing to these terms and conditions. Please ensure you read them carefully prior to using this website and/or ordering with us. They set out your rights and obligations and those of Catimor Ltd (t/a Redemption Roasters) in relation to this website and its content and exclude and limit our liability to you in the event of loss or damage.


These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current website shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page.

We reserve the right to change these Terms and Conditions and the content and products on redemptionroasters.com without prior notice. Please ensure you check these Terms regularly. If you use this website after we have made changes you are accepting the new Terms and Conditions of use.


If you have any queries relating to the Terms and Conditions, please contact our Customer Service team at contact@redemptionroasters.com

Customer Service opening hours:
Monday to Friday 09:30 to 16:30

SECTION 1 - ONLINE SHOP TERMS
By agreeing to these Terms and Conditions, you warrant that you are legally capable of entering into binding contracts and that the personal information which you are required to provide is accurate, current and complete in all respects. You also warrant that you will notify us immediately of any changes to your personal information by updating your online account or contacting our Customer Service team via email or through one of the methods outlined above.
You may not use our products or services for any illegal or unauthorised purpose (including but not limited to copyright laws).
You must not transmit any viruses or any code of a destructive nature.
A breach of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear in the shop. We cannot guarantee colour and image accuracy or that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.


SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Site may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – INTELLECTUAL PROPERTY AND RIGHTS TO USE
All content and intellectual property rights contained within this website, including, but not limited to, registered trade marks, imagery, graphics and editorial content are the property of Catimor Ltd. You are only permitted to use this material as authorised in writing by us. You agree not to modify, rent, lease, loan, sell , distribute or create derivative works based on Catimor Ltd products or brand.

The images displayed at the bottom of our homepage constitute an Instagram account feed from @redemptionroasters. Some of the imagery contained within this feed has been regrammed from other Instagram users. These images have been expressly detailed as regrams on the Instagram post that they link through to and the authors of these images have been appropriately credited. You agree not to use them without permission from the relevant authors.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example competition entries) or without a request from us you send creative ideas, imagery, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through the shop is governed by our Privacy Policy. View our Privacy Policy below.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any UK or international laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. This website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that this website will meet your requirements or will be uninterrupted, timely or error-free. We make no warranty that this website or the servers that host it and its corresponding applications are free of viruses or represent the full functionality, accuracy and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products or services offered. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

SECTION 15 - WAIVER
If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SECTION 16 – SEVERANCE
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 – EVENTS OUTSIDE OF OUR CONTROL
We will not be liable or responsible for any failure to perform or delay our performance in any of our obligations under these terms that is caused by events outside of our reasonable control (“Force Majeure”).
A Force Majeure Event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes or other industrial action;
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) Fire, explosion, storm, flooding or other natural disasters;
(d) Forced inability to use railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) Forced inability to use public or private telecommunications networks;
(f) The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use reasonable endeavours to find a solution by which our obligations under these Terms and Conditions may be performed despite the Force Majeure Event.

SECTION 18 - TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and Catimor Ltd is binding to you and Catimor Ltd and to our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

SECTION 19 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Catimor Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 20 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 21 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

SECTION 22 - GOVERNING LAW
These Terms and Conditions and any separate agreements whereby we provide you products and services shall be governed by and construed in accordance with English law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

SECTION 23 – COMPLAINTS & QUESTION
Any complaints relating to this website or questions regarding the Terms and Conditions should be sent to contact@redemptionroasters.com

RETURNS POLICY


Non-consumable goods
We will accept returns of any equipment or faulty goods. Equipment or merchandise must be returned unused in its original packaging to 518 Royle Building, 31 Wenlock Road, London, N17SH. Returns must be made within 14 days of purchase. Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item. We will organise for faulty goods to be collected from you; we will use our own courier and you will be required to be available for a nominated collection.

Consumable goods
Whilst we want you to be happy with your order, as coffee is a consumable good we will only replace or refund coffee if it is faulty or damaged in any way. This is subject to assessment by our Customer Service team and Head of Coffee, as applicable. Please contact our Customer Service team on contact@redemptionroasters.com.


CANCELLATION
Recurring subscriptions
Please note that these our recurring subscriptions (i.e. those that have automatic repeat payment) can be cancelled at any time by contacting our Customer Service team contact@redemptionroasters.com stating ‘CANCEL SUBSCRIPTION’

If payment fails for a recurring subscription, we will attempt to take the payment from the nominated card again two days later up to a total of three times. If this final attempt fails we will contact you by email to advise you of this. Please note that your coffee will not be roasted and despatched until payment is processed. Your subscription date will then reset to the day the successful payment was taken.


PRIVACY POLICY


Data protection is of a particularly high priority for the management of Catimor Ltd (t/a Redemption Roasters) (“Redemption Roasters”)

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to Redemption Roasters. By means of this data protection declaration, our business would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

Name and Address of the controller
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

Redemption Roasters
ADDRESS: Ted Rosner, 84b Lamb’s Conduit Street, WC1N 3LR
Phone: 02074041927
Email: ted@redemptionroasters.com
Website: www.redemptionroasters.com

Any data subject may, at any time, contact us with any questions and suggestions concerning data protection.

We collect:


 • your IP address, and details of which version of web browser you used

 • information on how you use the site, using cookies and page tagging techniques

 • information for the facilitation of order processing and delivery such as delivery addresses

This data can be viewed by authorised people within our business to:

 • Fulfil orders placed on this website or repeat orders via our subscription service

 • Improve the form and function of our website

 • Understand our customers for improvement to delivery of marketing activity



Cookies
We use cookies for a number of reasons:

 1.  For statistical purposes to track how many users we have and how often they visit our websites. We collect information listing which of our pages are most frequently visited, and by which types of users and from which countries.

 2.  We use other organisations to collect anonymous user information, sometimes through cookies and web beacons, (information embedded in images which allow them to analyse how the website is being used and the number of visitors).

 3.  We and other advertisers may use statistical cookies to track who has seen an advert and clicked on it. You can find more information on this in the online behavioural advertising section of this privacy policy.

 4.  We may use ‘Flash’ cookies to store your preferences for your media player (for example, volume and so on). If we don’t use them, you may not be able to watch some video content.

You can turn cookies off but if you do this, you may not be able to use all services on our websites and you might see more pop-ups and other advertising. This is because we won’t be able to limit what you see by using cookies. However, you will still be able to see our editorial content.

 5.  We or other companies may use cookies to suggest and deliver content which we believe may interest you.

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website, but you need to be aware that you might lose some of the functionality of that website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser.




Contact possibility via the website
The website of Redemption Roasters contains information that enables a quick electronic contact to our business, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.



Links to other websites
www.redemptionroasters.com (and it’s sub-domains) contain links to other websites.

This privacy policy only applies to www.redemptionroasters.com, and doesn’t cover other website that we link to. These websites have their own terms and conditions and privacy policies.



Legal basis for the processing
Consent - By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Redemption Roasters in the manner set out in this Privacy Policy.

Contract – Where Redemption Roasters need to process someone’s personal data to fulfil contractual obligations to you or because you have asked Redemption Roasters to do something before entering into a contract (eg provide a quote), contract is used as a legal basis.

Legitimate interests – if processing is necessary for your interests, for example keeping customers appraised of new product lines relevant to their business, this is done using legitimate interests as a legal basis.



Period for which the personal data will be stored
The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, in line with our internal retention policy.



Disclosing your information
We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Any other organisations who access your information in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your information and keep to data-protection and privacy laws which apply. We may use service providers to help us run these sites (or services available on the sites).



Your rights
You can find out what information we hold about you, and ask us not to use any of the information we collect.



Existence of automated decision-making
As a responsible company, we do not use automatic decision-making or profiling.



GDPR AND OUR BUSINESS CUSTOMERS


A new piece of legislation regarding Data Protection became law In May 2018. General Data Protection Regulations (GDPR) replaced the dated Data Protection previously operated by the ICO.

We shall use appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data. We shall not sub-contract any processing of personal data unless that personal data continues to be subject to an appropriate level of protection. To the extent that we as data processor for you, we shall only process personal data in accordance with your instructions.

We will keep and use it to enable us to run the business and manage our relationship with you effectively, lawfully and appropriately, whilst we are working with you and past this point. This includes using information to enable us to comply with our customer contract, to comply with any legal requirements, pursue the legitimate interests of the Company and protect our legal position in the event of legal proceedings. If you do not provide this data, we may be unable in some circumstances to comply with our obligations and we will tell you about the implications of that decision.

The criteria used to determine the period of retention of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, in line with our internal data retention policy, as long as it is no longer necessary for the fulfilment of or initiation of the services being provided or is no longer necessary for the specific purpose for which it was obtained.

Your rights:
Under the GDPR data subjects have a number of rights:

 • The right to be informed about whether their personal data is being processed by us;

 • The right of access to the personal data that we store about them;

 • The right to rectification of their personal data should it prove to be inaccurate;

 • The right to erasure of their personal data under specified circumstances;

 • The right to restrict the processing or their personal data under specified circumstances;

 • The right to data portability – the ability to have their personal data transferred to another data controller;

 • The right to object to having their personal data processed by us (under specified circumstances); and

 • The right not to be subject to automated decision-making, including profiling. ([entity name] does not use automated decision-making or profiling).

More detailed information on data subjects’ rights can be obtained by contacting the Data Protection Team using the contact details at the top of this privacy notice.

As a data subject, if you are not satisfied with the action we have taken in relation to exercising your rights, or if you believe that your data has been misused or that we have not kept it secure, you may complain to the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate). https://ico.org.uk/concerns



FULL WEBSITE PRIVACY POLICY


Redemption Roasters is committed to protecting your privacy and promises not to share any information we collect with any third party.

However, as our online shop is mail order, it is necessary for us to gather certain pieces of personal information in order to fulfil our service and make your shopping experience as simple and easy as possible.

Immediately below is a brief summary of how we collect info and use it.

Further down the page is a detailed explanation.



The information we do collect - and how it is collected:
When you place an order, we need to know certain information. To fulfil orders we need to know your name, e-mail address, telephone number and full delivery address and billing address. We store this information securely so that it makes your online shopping quick, and effective. It also allows us to contact you should anything untoward happen with your order.

At our checkout, we ask for your credit or debit card number, expiry and start date, issue number (if applicable) and security code. We ask for this each time and do not retain in accordance with current data protection legislation. We also ask for a despatch address if you require your order to be sent as a gift, or to a place of work.

We may also use the information we collect to occasionally notify you of site updates and also seasonal offerings through the year. If you would rather not receive this information, please tick the relevant field in the 'Your Account' section.



Protecting our customers' financial information:
When you place an order with your credit or debit card, it is done using a secure connection to our payment provider. We do not take or hold your credit card details. If you would rather not send your credit/debit card details over the Internet then please contact us and place your order over the phone by calling us on +44(0) 20 74041927

We strongly recommend that you do not email an order to us containing credit card information, because most email is sent un-encrypted and so is not secure.All our customer data held online is encrypted and held in a secure environment.



Important information about "cookies"
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive - and are required by our site so you can store items into your shopping basket. We have developed our site so that you can retain items in your shopping basket for another occasion even if you do not wish to buy at that time. Our cookies do not contain any personally identifying information.

You can disable cookies if you wish using the options in your internet browser, but you will not be able to use our online ordering service if you do.



Consent
By using our web site, you consent to the collection and use of this information by Redemption Roasters. If we decide to change our privacy policy at any time, we will post those changes on this page so you are always aware of what information we collect and how we use it.

If for whatever reason you feel that Redemption Roasters has not adhered to the principles as stated above, please contact us.



BACKGROUND


This Policy applies as between you, the User of this Website and Redemption the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

1.  Definitions and Interpretation
In this Policy the following terms shall have the following meanings:

“Data”

means collectively all information that you submit to the Website.  This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016;

“Cookie”

means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.  Details of the cookies used by this Website are set out in Clause 12;

“UK and EU Cookie Law”

means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

“User”

means any third party that accesses the Website and is not employed by Redemption Roasters and acting in the course of their employment; and

“Website”

means the website that you are currently using (www.redemptionroasters.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.



2.  Scope of this Policy
This Policy applies only to the actions of Redemption Roasters and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.



3.  Data Collected
Without limitation, any of the following Data may be collected by this Website from time to time without user submission:

 3.1  IP address (automatically collected);

 3.2  web browser type and version (automatically collected);

 3.3  operating system (automatically collected); and

 3.4  a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).



4.  Our Use of Data
 4.1  Any personal Data you submit will be retained by Redemption Roasters for 5 years.

 4.2  Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This includes any affiliates and / or other companies within our group.

 4.3  All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation 2016. Fore more details on security see Clause 11 below.

 4.4  Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

 4.4.1  internal record keeping;

 4.4.2  improvement of our products / services;

 4.4.3  transmission by email of promotional materials that may be of interest to you; and

 4.4.4  contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.



5.  Third Party Websites and Services
 5.1  Redemption Roasters may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Website.

 5.2  Any Data used by such parties is used only to the extent required by them to perform the services that Redemption Roasters requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the General Data Protection Regulation 2016.



6.  Links to Other Websites
This Website may, from time to time, provide links to other websites. Redemption Roasters has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.



7.  Changes of Business Ownership and Control
 7.1  Redemption Roasters may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Redemption Roasters. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

 7.1   In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.



8.  Controlling Use of Your Data
 8.1  Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

 8.1.1  use of Data for direct marketing purposes; and

 8.1.2   sharing Data with third parties.



9.  Your Right to Withhold Information
 9.1  You may access the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.

 9.2  You may restrict your internet browser’s use of Cookies. For more information see Clause 12.



10.  Accessing your own Data
You have the right to ask for a copy of any of your personal Data held by Redemption Roasters (where such data is held). Contact us at contact@redemptionroasters.com



11.  Security
 11.1  Data security is of great importance to Redemption Roasters and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.



12.  Cookies
 12.1  This Website may place and access certain Cookies on your computer. Redemption Roasters uses Cookies to improve your experience of using the Website and to improve our range of products AND/OR services. Redemption Roasters has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

 12.2  All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

 12.3  Where possible, before the Website places any Cookies on your computer, subject to sub-Clause 12.4 AND/OR sub-Clause 12.7, you will be presented with notice of cookies use via our news section on the home page By allowing the placing of Cookies you are enabling Redemption Roasters to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

 12.4  Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below.

 12.5  This Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products AND/OR services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business.

 12.6  be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.

 12.7  The analytics services used by this Website use Cookies shown at this link.

 12.8  You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or visit www.aboutcookies.org

 12.9  You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

 12.10  It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.



13.  Changes to this Policy
Redemption Roasters reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.


WHOLESALE

1. DEFINITIONS


In the following terms and conditions (these “Terms and Conditions”) the following expressions shall have the following meanings unless the context otherwise requires:


1.1. "Buyer" means the person, firm or company whose order for the Goods (as defined below) is accepted by the Seller; 
1.2. "Seller" means Catimor Ltd.;
1.3. “Working Day” means any day of the week that is not a Saturday, Sunday or public holiday; and
1.4. "Goods" means the goods supplied by the Seller in accordance with these Terms and Conditions.


2. PLACING ORDERS AND DELIVERIES


2.1. All orders must be made in writing by email to the address made known to the Buyer by the Seller.
2.2. Orders shall only be considered placed once any queries relating to the order from the Seller have been satisfactorily answered by the Buyer.
2.3. Catimor shall endeavor to deliver any order placed before 12 Noon on any Working Day to the Buyer the next Working Day.
2.4. Catimor shall endeavor to deliver any order placed after 12 Noon on any Working Day to the Buyer the Working Day after the next Working Day.
2.5. Notwithstanding the above, any order placed on a Friday before 1PM may be delivered on Saturday at the special request of the Buyer and shall be subject to a delivery fee of £8.50 (plus VAT).
2.6. A Minimum Order is an order comprising less than £150. If the Buyer makes an order that is less than a Minimum Order, the Buyer shall pay a delivery fee of £8.50 (plus VAT).
2.7. It shall be the responsibility of the Buyer to notify the Seller should the delivery information for a particular order differ from the information set out in the Buyer’s new account form.
2.8. Any collections that the Seller makes for goods ordered in error will incur a £25.00 (plus VAT) collection and restocking fee.
2.9. Notwithstanding the above, any order placed for delivery outside the UK shall be subject to a delivery charge as determined by the Seller from time to time.
2.10. After an order has been accepted by the seller, the order can only be cancelled with the sellers consent and the buyer shall be liable for any costs expended by the seller on account of the said order.


3. TERMS OF PAYMENT


3.1. The following terms of payment shall be applicable to any Buyer unless otherwise agreed in writing.
3.2. All payments shall be made by Gocardless mandate. Catimor will use the bank details as provided on the Buyer’s New Account form to set up the Gocardless mandate and take payment for invoices. The Buyer will be notified by email of each payment taken.
3.3. All sales are final. The Seller does not operate a sales or returns policy. The return of goods will not be accepted, and the Seller shall not be under any liability whatsoever for goods returned.
3.4. Payment by the Buyer of invoices for the supply of Goods by the Seller shall be made in full by the 14th day following the date of the relevant invoice.
3.5. The Seller reserves the right to charge interest to the Buyer on any amount of an invoice that remains unpaid after payment falls to due. The rate of interest charged shall be 8% per annum plus the Bank of England Base Rate (pro-rata).
3.6. In the event that invoices for the supply of Goods become overdue for payment (in full or in part), the Seller reserves the right to suspend deliveries of Goods to the Buyer, without prejudice to any other right or remedy available to the Seller, either indefinitely or until such overdue invoices have been paid in full.
3.7. The Seller reserves the right to cancel or amend the terms of any credit terms with the Buyer without notice if (a) the Buyer remains in default of its obligations under agreed credit terms and/or (b) the Seller becomes aware of any adverse change in the financial position of the Buyer.
3.8. Re-presented or returned cheques will be charged at £35.00 each time.
3.9. If the payment for the Goods remains outstanding for 60 days after payment has fallen due, the Seller may be subjected to a debt recovery process by the Buyer.


4. OWNERSHIP OF GOODS


4.1. Beneficial and legal title (or any other property right) to any Goods supplied by the Seller to the Buyer under these terms and conditions (or any other terms and conditions agreed between the Buyer and the Seller) shall not pass to the Buyer until all sums due for the supply of Goods have been paid in full by the Buyer.
4.2. Goods in respect of which beneficial and legal title has remained with the Seller shall be kept separately and identifiable as those of the Seller and the Buyer shall as its own expense immediately return such Goods to the Seller or permit the Seller to enter the Buyer's premises without notice to collect the Goods.
4.3. The risk in the Goods shall pass to the Buyer upon delivery to the Buyer or any party nominated by the Buyer to take delivery of the Goods.


5. PRICES


5.1. The price of Goods supplied shall be the prices notified by the Seller to the Buyer on sales invoices. 
5.2. The Seller reserves the right to amend the prices of goods at its sole discretion unless otherwise agreed in writing between the Buyer and the Seller.
5.3. The price of Goods are exclusive of Value Added Tax. The Seller will charge Value Added Tax to the Buyer at the prevailing rate.


6. SHORTAGES AND DAMAGES


6.1. Orders are accepted by the Seller subject to the availability of Goods for delivery.
6.2. The Buyer immediately upon delivery must examine all Goods. The Buyer must notify the Seller within 24 hours of delivery of any shortages, damages or incorrect deliveries.
6.3. Failure to comply with 6.2 above will render the Buyer liable to pay the invoice in full.
6.4. The Buyer shall indemnify the Seller against all claims made against the Seller in relation to the goods for which if the claims were made by the Buyer against the Seller the Seller would have no liability. The Buyer shall indemnify the Seller against all loss, damage, injury, costs and expenses, (including without limitation professional fees incurred) suffered by the Seller.


7. DELIVERY


7.1. All Goods are supplied on a firm sale only. Under no circumstances will the Seller give credit to the Buyers for Goods returned unless, they have not been ordered, or are defective or damaged.
7.2. Neither the Seller nor the Buyer shall be liable for the failure of the performance of any agreement between the Buyer and the Seller (including these Terms and Conditions) if its performance has been delayed, hindered or prevented by any circumstances whatsoever that are not directly within such party’s control.
7.3. Any dates quoted for the delivery of Goods are deemed to be approximate and the Seller shall not be liable for any delay in delivery of the Goods however caused (including without limitation delays caused by negligence). Time for delivery shall not be of the essence unless previously agreed in writing between the Buyer and the Seller.


8. CONTRACT INFORMATION


All Goods sold by the Seller to the Buyer are sold subject to these Terms and Conditions of Sale which shall be the sole terms and conditions of any sale by the Seller to the Buyer. Any terms and conditions specified on the Buyer's order form or other similar document shall not be binding on the Seller and the placing of an order for/or the acceptance of the Goods by the Buyers shall indicate unqualified acceptance of these Terms and Conditions.


9. OTHER


9.1. The Seller reserves the right to recover the cost of (i) any bespoke packaging and/or (ii) any specially produced product, purchased or produced on behalf of the Buyer In the event of cessation of trading between the Seller and the Buyer, or if the Buyer ceases to purchase such packaging or products.
9.2. The Buyer warrants that it owns any appropriate rights to any artwork provided to the Seller. In the event the Buyer does not own such rights, the Buyer shall indemnify the Seller against any claim made against it in respect of such rights.
9.3. The Seller shall be entitled to register the name and address of the Buyer on the Seller's database and the mailing list in order to send invoices, statements and other relevant information. 
9.4. The Seller reserves the right to rescind, repudiate or cancel any order or part of or all of these Terms and Conditions at any time if the Buyer becomes the subject of any form of insolvency, liquidation, administration, receivership or voluntary arrangement recognised under the Insolvency Act 1985, without prejudice to any of the rights of the Seller under these Terms and Conditions. Time shall not be of the essence in respect of the Seller's rights under this clause 9.2.
9.5. Notices given by the Buyer and/or the Seller shall be by post or facsimile sent to the relevant party's principle place of business or such other address agreed in writing.
9.6. These terms and conditions shall automatically take priority over the buyer’s conditions of purchase regardless of their content and the buyer’s act of providing an order constitutes an unqualified acceptance of the seller’s terms and conditions of trading.