Privacy Policy | Redemption Roasters
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Privacy Policy

Redemption Roasters is committed to protecting your privacy and promises not to share any information we collect with any third party.

However, as our online shop is mail order, it is necessary for us to gather certain pieces of personal information in order to fulfil our service and make your shopping experience as simple and easy as possible.

Immediately below is a brief summary of how we collect info and use it.

Further down the page is a detailed explanation.

The information we do collect and how it is collected

When you place an order, we need to know certain information. To fulfil orders we need to know your name, e-mail address, telephone number and full delivery address and billing address. We store this information securely so that it makes your online shopping quick, and effective. It also allows us to contact you should anything untoward happen with your order.

At our checkout, we ask for your credit or debit card number, expiry and start date, issue number (if applicable) and security code. We ask for this each time and do not retain in accordance with current data protection legislation. We also ask for a dispatch address if you require your order to be sent as a gift, or to a place of work.

We may also use the information we collect to occasionally notify you of site updates and also seasonal offerings through the year. If you would rather not receive this information, please tick the relevant field in the ‘Your Account’ section.

Protecting our customers’ financial information

When you place an order with your credit or debit card, it is done using a secure connection to our payment provider. We do not take or hold your credit card details.

We strongly recommend that you do not email an order to us containing credit card information, because most email is sent unencrypted and so is not secure.All our customer data held online is encrypted and held in a secure environment.

Important information about “cookies”

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive – and are required by our site so you can store items into your shopping basket. We have developed our site so that you can retain items in your shopping basket for another occasion even if you do not wish to buy at that time. Our cookies do not contain any personally identifying information.

You can disable cookies if you wish using the options in your internet browser, but you will not be able to use our online ordering service if you do.

Consent

By using our website, you consent to the collection and use of this information by Redemption Roasters. If we decide to change our privacy policy at any time, we will post those changes on this page so you are always aware of what information we collect and how we use it.

If for whatever reason you feel that Redemption Roasters has not adhered to the principles as stated above, please contact us.

BACKGROUND

This Policy applies as between you, the User of this Website and Redemption the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Data”

means collectively all information that you submit to the Website. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016;

“Cookie”

means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;

“UK and EU Cookie Law”

means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

“User”

means any third party that accesses the Website and is not employed by Redemption Roasters and acting in the course of their employment; and

“Website”

means the website that you are currently using (www.redemptionroasters.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. Scope of this Policy

This Policy applies only to the actions of Redemption Roasters and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

3. Data Collected

Without limitation, any of the following Data may be collected by this Website from time to time without user submission:

3.1 IP address (automatically collected);

3.2 web browser type and version (automatically collected);

3.3 operating system (automatically collected); and

3.4 a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).

4. Our Use of Data

4.1 Any personal Data you submit will be retained by Redemption Roasters for 5 years.

4.2 Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties. This includes any affiliates and / or other companies within our group.

4.3 All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation 2016. Fore more details on security see Clause 11 below.

4.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

4.4.1 internal record keeping;

4.4.2 improvement of our products / services;

4.4.3 transmission by email of promotional materials that may be of interest to you; and

4.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website.

5. Third Party Websites and Services

5.1 Redemption Roasters may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Website.

5.2 Any Data used by such parties is used only to the extent required by them to perform the services that Redemption Roasters requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the General Data Protection Regulation 2016.

6. Links to Other Websites

This Website may, from time to time, provide links to other websites. Redemption Roasters has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

7. Changes of Business Ownership and Control

7.1 Redemption Roasters may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Redemption Roasters. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

7.1 In the event that any Data submitted by Users is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

8. Controlling Use of Your Data

8.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:

8.1.1 use of Data for direct marketing purposes; and

8.1.2 sharing Data with third parties.

9. Your Right to Withhold Information

9.1 You may access the Website without providing any Data at all. However, to use all features and functions available on the Website you may be required to submit certain Data.

9.2 You may restrict your internet browser’s use of Cookies. For more information see Clause

10. Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Redemption Roasters (where such data is held). Contact us at contact@redemptionroasters.com

11. Security

11.1 Data security is of great importance to Redemption Roasters and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

12. Cookies

12.1 This Website may place and access certain Cookies on your computer. Redemption Roasters uses Cookies to improve your experience of using the Website and to improve our range of products AND/OR services. Redemption Roasters has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

12.2 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

12.3 Where possible, before the Website places any Cookies on your computer, subject to sub-Clause 12.4 AND/OR sub-Clause 12.7, you will be presented with notice of cookies use via our news section on the home page By allowing the placing of Cookies you are enabling Redemption Roasters to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

12.4 Certain features of the Website depend upon Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these cookies by changing your internet browser’s settings as detailed below.

12.5 This Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products AND/OR services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business.

12.6 be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below.

12.7 The analytics services used by this Website use Cookies shown at this link.

12.8 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or visit www.aboutcookies.org

12.9 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

12.10 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

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